Shipping & Returns

Last updated: July 2026

Processing & lead times

Cinque® pieces are individually made, cast and hallmarked in London. In-stock pieces are typically dispatched within 3–5 working days. Made-to-order and commissioned pieces have longer lead times, which are confirmed at the time of order.

Destinations & delivery

We currently ship to the United Kingdom, United States, France, Germany and Ireland. Orders are sent via a tracked, insured service; an estimated delivery window and tracking details are provided at checkout and by email once your order ships.

Duties & taxes

Orders shipped outside the UK may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total.

Returns

Under the UK Consumer Contracts Regulations, you may cancel an eligible order within 14 days of receipt for a refund. Items must be returned unworn and in their original condition and packaging. Bespoke, commissioned, personalised or altered pieces are made to your specification and are not eligible for return unless faulty.

How to return

To arrange a return, email cindy@cinque.studio with your order number. Return postage is the customer’s responsibility unless the item is faulty. Refunds are issued to the original payment method within 14 days of us receiving the returned item.

Faulty items

If a piece arrives damaged or faulty, please contact us within 14 days of receipt with photographs so we can arrange a repair, replacement or refund.