Shipping & Returns

Last updated: October 2026

Processing & lead times

Cinque® pieces are individually made, cast and hallmarked in London. In-stock pieces are typically dispatched within 3–5 working days. Made-to-order pieces are made to the size you enter at checkout and are dispatched within 8–12 weeks. Commissioned pieces have longer lead times, which are confirmed at the time of order.

Destinations & delivery

We ship worldwide, except to the European Union, Norway, Iceland, Liechtenstein, Russia and Belarus. Orders are sent via a tracked, insured service; an estimated delivery window and tracking details are provided at checkout and by email once your order ships.

Due to new EU product safety rules, we have paused shipping to the European Union, Norway, Iceland and Liechtenstein. We hope to resume soon.

Shipping costs

UK delivery is £4.99 and international delivery is £9.99. Orders of £300 or more ship free to every country we deliver to.

Duties & taxes

For orders outside the United Kingdom, our prices and delivery charges do not include import duties, taxes (such as sales tax, GST or consumption tax) or carrier handling fees. These are set by the customs authority of the destination country, collected by the carrier or postal service before or on delivery, and are the recipient’s responsibility. We cannot predict the exact amount, as it depends on the value of your order and your country’s rules; please check with your local customs authority before ordering.

For a rough estimate before you order, you can use a third-party calculator such as SimplyDuty. Estimates are a guide only; the amount you pay is set by customs.

Returns

Under the UK Consumer Contracts Regulations, you may cancel an eligible order within 14 days of receipt for a refund. Items must be returned unworn and in their original condition and packaging. Made-to-order pieces are made to the size you give us, and bespoke, commissioned, personalised or altered pieces are made to your specification; none of these are eligible for return unless faulty. Please check your size against our ring size chart before ordering, or email us if you are unsure.

How to return

To arrange a return, email cindy@cinque.studio with your order number. Return postage is the customer’s responsibility unless the item is faulty. Refunds include the original standard delivery charge and are issued to the original payment method within 14 days of us receiving the returned item.

Faulty items

If a piece arrives damaged or faulty, please contact us within 14 days of receipt with photographs so we can arrange a repair, replacement or refund.